Frequently asked questions to help you buy a voucher, a gift box or an item - L'Alcazar - Paris
Are gift boxes sent immediately after purchase?
The gift boxes from L'Alcazar - Paris are generally sent within 2 to 3 business days after purchase, depending on stock availability and the chosen delivery method.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. L'Alcazar - Paris offers dinner-show gift boxes and gift vouchers with a free or fixed amount, for a unique experience in Saint-Germain-des-Prés.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is quite possible to have the gift certificate delivered directly to the beneficiary without them knowing the amount. To do this, simply select the 'Hide the amount' option when placing the order at L'Alcazar - Paris.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly at the venue when placing your online order. The dinner-show gift boxes from l'Alcazar - Paris offer a unique experience in Saint-Germain-des-Prés.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, for a unique experience at L'Alcazar - Paris.
How do I create a group fund and invite people?
To create a kitty and offer an unforgettable moment at L'Alcazar - Paris, select the dedicated option during your online purchase. You can then invite participants by email or by sharing a link, and customize the experience to your liking.
How can I choose the amount for a gift card?
You can choose the amount of your gift certificate from the options offered by L'Alcazar - Paris, which include fixed amounts or amounts at your discretion.
How can I log in to my account?
To access your account on the L'Alcazar - Paris website, use your email address and password on the login page. If you have forgotten your password, you can reset it via the dedicated option.
How can I empty my cart?
To empty your gift box and dinner-show cart, click on the cart icon at the top right of the page, then on the 'Empty Cart' button at L'Alcazar - Paris.
Can I purchase multiple gift vouchers at the same time?
You can purchase multiple gift boxes at the same time to offer exceptional moments to your loved ones. All gift boxes will be included in your order at L'Alcazar - Paris.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at L'Alcazar - Paris.
How do I purchase or give a gift box?
To offer a gift box at L'Alcazar - Paris, choose the desired experience from our dinner-show gift boxes or gift vouchers, add it to your cart and personalize it with a message before finalizing your order.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate with a custom amount at L'Alcazar - Paris. The recipient can then choose the experience they like, whether it's a dinner show, a cocktail at the bar, or a DJ night, according to their preferences.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions of L'Alcazar - Paris. Details are specified at the time of purchase, according to the type of gift box chosen.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours for a hassle-free experience at L'Alcazar - Paris.
Is the gift box customer service reachable by phone?
The customer service of L'Alcazar - Paris is reachable by phone from Monday to Friday, 9 AM to 6 PM. Additional information is available by email or through the online form on the establishment's website.
Can I check the status of my gift box online?
You can track the status of your gift box online on your personal account. Simply log in with the credentials received when purchasing your box at L'Alcazar - Paris.
Is there an online chat available for questions about gift boxes?
An online chat is available on the L'Alcazar - Paris website to answer your questions about gift boxes. The chat opening hours are indicated directly on the contact page of our establishment.
Is there a dedicated customer service for gift boxes?
The customer service of L'Alcazar - Paris is available to answer all your questions about the use of your gift box, whether for a dinner-show or a gift voucher.
Is there a dedicated FAQ for gift boxes?
This FAQ is specially designed to guide you in using your gift box at L'Alcazar - Paris. You will find practical information about the experiences offered, such as the dinner shows 'Paris s'éveille' and DJ nights, as well as the validity and use of your gift box.
Is spa access included in my gift box?
Your gift box for L'Alcazar - Paris does not include access to the spa, which is not listed among the services offered.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box can fully enjoy the services of L'Alcazar - Paris, namely a dinner, a live show, and the unique atmosphere of this mythical address in Saint-Germain-des-Prés.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find information about the dinner shows, schedules, and options to extend your evening at L'Alcazar - Paris.
Is parking included in my gift box?
Parking is not included in the L'Alcazar - Paris gift boxes. To fully enjoy your experience, we recommend planning your travel accordingly.
Is breakfast included in my gift box?
The gift boxes from L'Alcazar - Paris do not include breakfast. The included services are dinner and the show "Paris s'éveille", with the possibility to extend the evening depending on the chosen box.
Is special attention given to the recipient of a gift box?
At L'Alcazar - Paris, the recipient of a gift box enjoys a complete evening including dinner, a live show, and a unique festive atmosphere. The establishment pays special attention to each guest for a memorable experience, with the possibility to extend the evening according to their wishes.
Is a welcome drink included in my gift box?
Your gift box at L'Alcazar - Paris includes a welcome drink to start your evening beautifully.
Should we bring towels to the Spa?
Towels are provided by L'Alcazar - Paris for your comfort during your dinner-show evening.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your preferences, with options suited to each occasion, at our establishment L'Alcazar - Paris.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital or paper format. The dinner-show gift boxes and gift vouchers from L'Alcazar - Paris cater to all tastes, for a unique experience to offer.
Do you offer preferential rates for bulk purchases?
Degressive rates are available for large quantity purchases at L'Alcazar - Paris. A customized quote is established according to the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
L'Alcazar - Paris offers custom solutions for corporate committees, with preferential rates and customization options to provide a unique experience for your employees.
How do I correct an incorrect email address for a gift box?
You can correct the email address associated with your gift box by providing us with your order number and the new details. The terms and conditions of L'Alcazar - Paris apply.
How can I leave a review for my gift box?
To share your experience, log in to your customer account on the L'Alcazar - Paris website and leave a review. The terms may vary depending on the offer chosen.
How can I contact the store?
For any questions regarding gift boxes or dinner shows, you will find the necessary information directly on our website. The evenings at L'Alcazar - Paris take place from Thursday to Sunday with the show 'Paris s'éveille' and DJ nights until 2 am.
Is there a dress code for the gift box?
At L'Alcazar - Paris, the dress code is smart casual. You can wear a chic outfit while remaining comfortable to fully enjoy the dinner-show and the festive atmosphere of the establishment.
From what age can I get a treatment?
The minimum age to enjoy an evening at L'Alcazar - Paris depends on the specific conditions of each gift box. The "Paris s'éveille" evenings are designed for an adult audience, with shows and a festive atmosphere suitable for those aged 18 and over, at our establishment L'Alcazar - Paris.
Is it absolutely necessary to make a reservation?
To fully enjoy your box at L'Alcazar - Paris, it is necessary to book in advance. Dinner-show evenings, including the show "Paris s'éveille" from Thursday to Sunday, are very popular and require a reservation to guarantee your spot.
How can one access the hotel from the airport?
To reach L'Alcazar - Paris from the airport, you can choose public transportation like the RER or a taxi. L'Alcazar is located in the heart of Saint-Germain-des-Prés, easily accessible from the main axes of the capital.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities of L'Alcazar - Paris.
Are pets allowed in the establishment?
L'Alcazar - Paris does not accept pets in its establishment.
Where can I find the menus?
The menus of L'Alcazar - Paris are available on the detailed sheet of each box set or directly on the establishment's website. Conditions may vary depending on the chosen offer.
What are the hours of operation?
L'Alcazar - Paris offers dinner-show evenings from Thursday to Sunday, with sessions starting at 18h or 20h. The schedules vary according to the chosen experience and can last until 2 AM.
Is there parking available near the establishment?
The availability of parking near the establishment L'Alcazar - Paris depends on local options. Practical information is available on the establishment's website.
What are the delivery methods for gift boxes/vouchers?
The gift boxes and vouchers from L'Alcazar - Paris can be sent by email or by mail, depending on your preference. You choose the delivery method when you make your online purchase, with appropriate timeframes for each option.
Is postal delivery offered?
We offer mail delivery of our gift boxes for the establishment L'Alcazar - Paris. Delivery times and conditions vary depending on the chosen offer, whether it's for a dinner show or a gift certificate.
In addition to gift boxes, is it possible to order or have items delivered?
L'Alcazar - Paris offers only gift boxes for dinner-shows, with no possibility to order or have additional items delivered. You can choose from different offers, such as the dinner-show gift box starting at 18h or 20h, for a unique experience in this mythical place in Saint-Germain-des-Prés.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a unique experience at L'Alcazar - Paris.
Is the box presented in a neat packaging?
The gift boxes from L'Alcazar - Paris are presented in an elegant and carefully designed packaging, ready to offer an unforgettable experience to your loved ones.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a digital gift box for L'Alcazar - Paris. The e-coffret version is available via email, allowing for immediate redemption and a festive experience in Saint-Germain-des-Prés.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient during your order. Shipping fees may vary depending on the conditions of L'Alcazar - Paris.
Do you deliver gift boxes internationally?
The gift boxes from L'Alcazar - Paris are delivered internationally, with varying shipping costs and delivery times depending on the destination.
What are the delivery times for gift boxes by mail?
Delivery times for the boxes by post vary according to the destination. The boxes are shipped within 48h to 72h after the order confirmation, at our establishment L'Alcazar - Paris.
Is it possible to schedule a delivery date?
You can schedule the delivery date of your gift box for an unforgettable evening at L'Alcazar - Paris. Delivery times are indicated during your order, according to the establishment's conditions.
Is express delivery available?
Express delivery is available according to the options offered during your order for a gift box from L'Alcazar - Paris.
How can I track my order?
To track your gift box order, log in to your account on our website. You will find all the necessary information about your purchase to offer an unforgettable evening at L'Alcazar - Paris.
Can I receive my gift box by email or mail?
You can receive your gift box for L'Alcazar - Paris by email or by mail, depending on your preference. Delivery details are available during the order process.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher to L'Alcazar - Paris depends on your location. Generally, allow 2 to 5 business days to receive your gift box by mail.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box for L'Alcazar - Paris remains valid. You can use it for a new reservation, according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box at L'Alcazar - Paris depends on the establishment's availability and conditions. The 'Paris s'éveille' evenings take place from Thursday to Sunday, with sessions starting at 6 PM or 8 PM, and can last until 2 AM.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment L'Alcazar - Paris. Dinner-show gift boxes and gift vouchers offer great flexibility to compose your evening according to your wishes.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. At L'Alcazar - Paris, you can enjoy an entire evening including dinner, a live show, and a festive atmosphere.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions of your purchase. You can extend your evening at the Mezzanine after your dinner-show at L'Alcazar - Paris.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box at L'Alcazar - Paris is 48 hours before the service date.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible according to the conditions of your gift box, valid for an experience at L'Alcazar - Paris.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift voucher for use at L'Alcazar - Paris. However, you can use it to book a unique experience, such as a dinner show or a DJ night, at this mythical establishment in Saint-Germain-des-Prés.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
L'Alcazar - Paris offers special gift boxes for special occasions like Valentine's Day, Christmas, or weddings. You will find unique experiences there, such as dinner shows or DJ nights, to offer an unforgettable moment to your loved ones.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At L'Alcazar - Paris, we offer gift boxes suitable for various occasions, such as birthdays, weddings, or gatherings with friends. You can give a dinner-show experience, a gift certificate with a free or fixed amount, for a memorable evening in this mythical place in Saint-Germain-des-Prés.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by L'Alcazar - Paris are official and guaranteed without intermediaries. We work directly with the establishment to offer you authentic experiences, such as the dinner-show 'Paris s'éveille' or gift vouchers with a custom amount.
Are the services included in the gift boxes identical to those consumed on site?
The L'Alcazar - Paris gift sets include the same services as those offered on site, namely a dinner, a live show, and a lively evening. Specific conditions are detailed at the time of purchase for a tailored experience.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services at L'Alcazar - Paris depends on the availability and conditions of the establishment. The dinner-show 'Paris s'éveille' takes place from Thursday to Sunday, with options starting at 6 PM or 8 PM, and can be extended to a DJ night until 2 AM.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at L'Alcazar - Paris. Payment terms are specified during the order on our website.
Is online payment secure?
Online payment for L'Alcazar - Paris gift boxes is fully secure, ensuring the protection of your banking data.
Is payment via group or shared payment possible?
Payment via group or shared funds is not possible at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order at L'Alcazar - Paris.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from L'Alcazar - Paris are specially designed to offer a unique experience, combining dinner, live show, and festive atmosphere in a mythical place in Saint-Germain-des-Prés. Each box allows you to enjoy a complete evening, with the possibility to extend the night with a DJ set or a cocktail at the Mezzanine.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift boxes at L'Alcazar - Paris.
Is the payment deducted immediately upon ordering?
The payment for your gift box order is debited immediately. Specific terms are detailed during purchase at our establishment L'Alcazar - Paris.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for their purchases of gift boxes at L'Alcazar - Paris.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for L'Alcazar - Paris gift boxes are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the L'Alcazar - Paris website, which allows you to track your purchases of gift boxes and dinner-shows.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
To pay for your gift box, you can use a credit card, PayPal, Apple Pay, or Google Pay. Enjoy this unique experience at L'Alcazar - Paris.
Can I receive an invoice after my purchase?
After purchasing a gift box for an evening at L'Alcazar - Paris, you will receive an invoice by email. You can also find it in your customer account on our L'Alcazar - Paris website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. Take advantage of this opportunity to offer a unique experience at L'Alcazar - Paris.
Can a promotional code be used?
You can use a promotional code when purchasing a gift box for L'Alcazar - Paris. Simply check its validity and usage in our establishment's terms and conditions.
What payment methods are accepted for purchasing a gift box?
For purchasing a gift box at L'Alcazar - Paris, you can pay by credit card, PayPal, or bank transfer.
Do you accept vacation checks?
L'Alcazar - Paris accepts vacation checks for the purchase of gift boxes and gift certificates, according to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, this message will be included with the experience offered at L'Alcazar - Paris.
Can we add options to your gift box offers?
The gift boxes from L'Alcazar - Paris can be customized according to the available options, such as choosing between a dinner-show starting at 6 PM or 8 PM, or a gift certificate with a custom amount for a tailored experience.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box and make it even more exceptional, we offer premium packaging options. You can choose the packaging during your online order to provide a memorable experience for your loved ones at L'Alcazar - Paris.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can add a personalized message to your gift box to mark a special occasion like a birthday or a wedding. The dinner-show gift boxes from L'Alcazar - Paris offer a unique experience to celebrate these moments.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds depend on the conditions of the establishment L'Alcazar - Paris.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. This service is provided for your convenience in our establishment L'Alcazar - Paris.
Can partially used gift boxes be refunded?
Partially used gift boxes from L'Alcazar - Paris are non-refundable, in accordance with the establishment's general terms and conditions.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the terms and conditions of L'Alcazar - Paris.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the gift boxes of L'Alcazar - Paris, as they concern service provisions. These boxes are non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of L'Alcazar - Paris. The establishment offers dinner-show gift boxes and gift vouchers for a complete evening, including dinner, a live show, and a festive atmosphere, from Thursday to Sunday.
What should I do if the received box is damaged or contains an error?
In case of a damaged box or error, a photo of the box is necessary to process your request quickly according to the conditions of the establishment L'Alcazar - Paris.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box from L'Alcazar - Paris depends on the general terms of sale applicable at the time of purchase. These terms are specified on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used for an experience at L'Alcazar - Paris. We recommend checking the validity conditions at the time of purchase to know any possible extension options.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of the establishment L'Alcazar - Paris.
How can I redeem the cashback?
To use your savings at L'Alcazar - Paris, you will receive a gift voucher or gift certificate that you can use to book an experience of your choice, whether it's a dinner show, a cocktail at the bar, or a DJ night.
What is the processing time for a refund after I make a request?
The refund deadlines for a L'Alcazar - Paris gift box depend on the conditions specified at the time of purchase. This information is available on the page of the chosen gift box.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes and vouchers from L'Alcazar - Paris are neither exchangeable nor refundable once purchased. These gifts offer a unique dinner-show experience in a mythical location in Saint-Germain-des-Prés.
Are there any dates excluded for gift boxes?
Some dates may be excluded for the gift boxes at L'Alcazar - Paris. Shows and dinners are offered from Thursday to Sunday, with specific times depending on the chosen box. Check availability during your booking to plan your evening.
Is booking with a gift box subject to availability?
The reservation with a gift box at L'Alcazar - Paris is subject to the availability of the establishment. For an unforgettable evening, it is advisable to book as soon as possible from Thursday to Sunday, to fully enjoy the dinner-show and the unique atmosphere of Saint-Germain-des-Prés.
I've lost my password to log into my account, what can I do?
To regain access to your L'Alcazar - Paris account, use the 'Forgot Password' option on the login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book your dinner-show at L'Alcazar - Paris with a gift box, have your gift box number ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
Your gift box is valid from Thursday to Sunday for the dinner-show "Paris s'éveille" at L'Alcazar - Paris.
Can I use my gift box on holidays?
The gift boxes from L'Alcazar - Paris can be used from Thursday to Sunday for the show "Paris s'éveille". For public holidays, it is advisable to check the specific availability for these dates.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of L'Alcazar - Paris. The show "Paris s'éveille" takes place from Thursday to Sunday, with sessions starting at 18:00 or 20:00 depending on the chosen gift box.
Can I book online with my gift voucher?
Online booking with your gift box is available for dinner shows at L'Alcazar - Paris. You can choose between offers starting at 6 PM or 8 PM, from Thursday to Sunday, for a unique experience combining gastronomy, show, and DJ night.
Can I make a reservation by phone with my gift box?
Booking your gift box by phone is possible depending on availability and the conditions of L'Alcazar - Paris.
Can I make a reservation by email with my gift box?
To book with your gift box at L'Alcazar - Paris, you can do so directly on the establishment's website or by phone. Reservations by email are not mentioned as an option, but you can enjoy the unique dinner-show experience from Thursday to Sunday.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. The dinner-show boxes and gift vouchers with a fixed or free amount allow you to create the experience according to your wishes at L'Alcazar - Paris.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, whether it's for a dinner show starting at 18h or 20h, or even for a gift certificate with a free or fixed amount. Any additional charges or options are your responsibility, according to the conditions of the establishment L'Alcazar - Paris.
Is my gift box personalized?
Your gift box is nominative under the name of the beneficiary indicated at the time of purchase. It is valid for an entire evening at L'Alcazar - Paris, including dinner, a live show, and a unique festive atmosphere in Saint-Germain-des-Prés.
Can my gift box be used all at once?
Your gift box for L'Alcazar - Paris can be used in one go. Enjoy a full evening including dinner, a live show, and the unique atmosphere of this mythical venue in Saint-Germain-des-Prés.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for an experience at L'Alcazar - Paris. It allows you to enjoy a dinner show or a gift voucher for a unique evening in our mythical establishment in Saint-Germain-des-Prés.
Is my gift box valid in only one establishment?
Your gift box is valid for an entire evening at L'Alcazar - Paris, including dinner, a live show, and access to the Mezzanine to extend the evening.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your experience at L'Alcazar - Paris depends on availability and the specific conditions of your gift box. Upgrade options may include later sessions or additional services, such as a DJ night extended until 2 AM.
Can someone else use my gift box?
The gift box you received for L'Alcazar - Paris is personal and can only be used by you. It allows you to enjoy an entire evening, including dinner, a live show, and the energy of a mythical address on the Left Bank.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box at L'Alcazar - Paris, depending on the services chosen on site.
Is an ID required upon arrival when using a gift box?
L'Alcazar - Paris may request an ID upon arrival when using a gift box. This check depends on the establishment's conditions and ensures a smooth and secure experience.
Do you accept pets?
The presence of pets is not mentioned among the services offered by our establishment L'Alcazar - Paris.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at L'Alcazar - Paris, log in to your account and follow the instructions on our website. You can choose from our different offers, such as the dinner-show starting at 6 PM or 8 PM, depending on your preferences. The reservation conditions are specific to each gift box offered by our establishment L'Alcazar - Paris.
Do I need to create a customer account to purchase a gift box?
You do not need to create a customer account to use your gift box at L'Alcazar - Paris. The reservation can be made as a guest, directly on our website.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate for L'Alcazar - Paris can be used in multiple occasions, according to the establishment's conditions.
What are the check-in and check-out times?
The arrival and departure times for an experience at L'Alcazar - Paris depend on the type of gift box chosen. Dinner shows start as early as 6 PM or 8 PM, depending on the option selected, and can extend until 2 AM with a DJ party.
What services are included in a gift certificate?
The services included in a L'Alcazar - Paris gift voucher vary depending on the chosen box set. You can opt for a dinner-show starting at 6 PM or 8 PM, with or without a DJ, or a freedom gift voucher for a custom amount, allowing you to enjoy a dinner, a live show, or a cocktail at the Mezzanine.
What is the difference between a gift box and a free amount voucher?
At L'Alcazar - Paris, a gift box offers you predefined experiences such as a dinner-show, while a voucher with a free amount allows you to choose freely among the available services, such as a dinner or a cocktail, for an amount of your choice.
Are the terms of use clearly stated?
The terms and conditions for the gift boxes of L'Alcazar - Paris are clearly stated on our website. We advise you to read them carefully before making your purchase to fully enjoy your experience.
How do I use a gift box during booking?
To use your gift box at L'Alcazar - Paris, simply mention your unique code during the booking. Specific conditions may vary depending on the offer chosen, we invite you to consult them before booking.
Can the gift box be transferred to a third party?
The L'Alcazar - Paris gift box can be given to a third party. Simply enter the recipient's name during the order process so that the experience is ready to be enjoyed.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the specific conditions of the establishment L'Alcazar - Paris.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of the L'Alcazar - Paris gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment L'Alcazar - Paris.
What is the validity period of a gift box?
The gift boxes from L'Alcazar - Paris are valid for 1 year from the date of purchase, giving you a year to plan an unforgettable evening in this mythical place in Saint-Germain-des-Prés.
Are children allowed?
"L'Alcazar - Paris" welcomes children for intimate dinners from Monday to Wednesday, but the show evenings from Thursday to Sunday are more intended for an adult audience.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient does not spend the entire value of the gift certificate, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the establishment L'Alcazar - Paris.
Is the spa access private?
Access to the spa is not mentioned in the services offered by L'Alcazar - Paris.
What types of gift boxes do you offer?
We offer dinner-show gift boxes and gift certificates for unforgettable evenings at L'Alcazar - Paris. You can offer a dinner-show starting at 6 PM or 8 PM, with or without a DJ, or a gift certificate with a free or fixed amount for a custom experience.